Welcome to Pushchairs Store’s FAQ section! We’ve compiled answers to the most common questions about our premium baby products and services to make your parenting journey smoother.

Product Questions

What age ranges do your Grobags cover?
We offer Grobags for different developmental stages: 0-4 Months for newborns and 6-18 Months for growing babies. Each is designed with safety and comfort in mind for your little one’s specific needs.
Do you carry accessories for Bugaboo pushchairs?
Absolutely! Our Bugaboo Pushchair Accessories section includes everything from cup holders to weather shields, all designed to complement your Bugaboo stroller perfectly.
What bedding options do you offer for cot beds?
We provide complete sleep solutions including Cot Bed Mattresses, Cot Bed Sheets, and the beds themselves. All our bedding products meet strict safety standards for baby’s peaceful sleep.

Shipping & Delivery

How long does delivery take?
We process orders within 1-2 business days. Delivery times then depend on your chosen method:
– Express Shipping: 10-15 days via DHL/FedEx ($12.95)
– Free Standard Shipping: 15-25 days via EMS (orders over $50)
Do you ship worldwide?
We ship globally except to some Asian countries and remote areas. Our premium carriers (DHL, FedEx, and EMS) ensure reliable delivery to most locations.
How can I track my order?
You’ll receive tracking details via email as soon as your package leaves our warehouse. For Express Shipping, you’ll get real-time updates, while Standard Shipping includes a tracking number.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from the delivery date. Simply contact our parenting concierge at [email protected] to initiate the process. Please note some hygiene-sensitive items like bottles may have special conditions.
I received a defective product – what should I do?
We thoroughly inspect every item before dispatch, but if you receive something defective, please email us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.

Parenting Tips & Advice

How do I combine items to qualify for free shipping?
Our Pro Tip: Pair essentials like 0-4 Months Grobags with Adaptors or combine multiple accessories to reach the $50 threshold. This maximizes value while getting free shipping!
What’s the best compact stroller for travel?
Many parents love our BABYZEN YOYO stroller for its perfect balance of compact design and full functionality. It’s ideal for urban living and family adventures!
Still have questions?
Our parenting gear experts are always happy to help! Email us at [email protected] or visit our store at 1265 Southeast 23rd Terrace, Oklahoma City, US 73129.