Shipping Policy

At Pushchairs Store, we’re dedicated to making your parenting journey easier with our premium baby products. We understand that flexibility is key when shopping for your little ones, which is why we’ve created this straightforward shipping and returns policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship globally (excluding certain Asian and remote regions). International customers are responsible for any customs fees or import taxes, which are not included in the shipping cost.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused, in original packaging with all tags attached
• Proof of purchase is required (order number or receipt)

How to Return an Item

Step 1: Contact Our Customer Care
Email us at [email protected] within 15 days of delivery with:

• Your order number
• Product name (e.g., “Bugaboo Pushchair Accessories”)
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions (return address and carrier information)
• Any special instructions for your specific items

Step 3: Ship Your Return
Package your item securely in its original packaging with all accessories. Clearly mark the package with your return authorization number.

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds processed within 3-5 business days
• Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive email confirmation when processed

Note: Original shipping fees are non-refundable.

Exchange Process

For exchanges (size, color, or different product):

• Follow the same return process above
• Clearly specify your desired exchange item in your initial email
• We’ll cover standard shipping costs for the replacement item (excluding certain remote areas)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damaged/incorrect item and packaging
• We’ll arrange a prepaid return label and expedite your replacement

International Returns

For our global customers:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please declare the package as “Returned Goods” to avoid additional charges

Thank you for trusting Pushchairs Store for your family’s baby product needs. We’re committed to making your parenting journey as smooth as possible!